Refund Policy

Last Updated: June 2026

At FlowPad, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our refund policy below.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

In its original condition
Free from excessive wear or damage
Returned with its original packaging
Accompanied by proof of purchase

How to Start a Return

To request a return, please contact our customer support team at:

Email: tryflowpad@gmail.com

Please include:

Your order number
Your full name
The reason for your return
Photos of the product (if the item is damaged or incorrect)

Once your request has been reviewed, we'll provide further return instructions.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund.

Non-Refundable Situations

Refunds may not be approved if:

The product has been intentionally damaged.
The product has been used in a way that significantly affects its condition.
The item is returned without its original packaging.
The return request is submitted after the 30-day return period.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be canceled and must follow the return process outlined above.

Shipping Costs

Original shipping charges (if applicable) are non-refundable unless the return is due to our error or a damaged/incorrect product.

Customers may be responsible for return shipping costs unless otherwise required by applicable law.

Exchanges

At this time, we do not offer direct product exchanges.

If you wish to receive a different item, please return your original purchase (if eligible) and place a new order.

Need Help?

If you have any questions regarding returns or refunds, please contact us.